Terms and conditions


Last updated: 26 January 2026

These Terms & Conditions ("Terms") govern (1) your use of the Dust & Done website and (2) all bookings and services provided by Dust & Done ("we", "us", "our"). By using our website, requesting a quotation, making a booking, paying a deposit, or receiving services, you agree to these Terms.

1) About us

Dust & Done is a local, family-run cleaning and lawn neatening service operating in Johannesburg (including areas such as Northriding, Randpark Ridge, Olivedale, Northgate, Ferndale, Bryanston and surrounding suburbs, subject to confirmation).
Contact details:
Email: info@dustanddone.co.za | Phone/WhatsApp: 061 587 4244
Business hours: Mon–Fri 07:30–16:30; Sat 08:00–16:30

2) Definitions

  • Client/you: the person requesting and paying for services.

  • Services: cleaning, office cleaning, move-in/move-out, deep/standard cleaning, laundry add-ons, and lawn neatening (as selected).

  • Booking: your request for services via our website form, WhatsApp, email, or phone, accepted by us in writing.

3) Website use

3.1 You may use our website for lawful purposes only.
3.2 Content on our website is provided for general information and may change without notice.
3.3 We may suspend or restrict access to the website for maintenance or security.

4) Quotes, booking process, and acceptance

4.1 Submitting the booking form is a request, not an automatic acceptance. We confirm availability and/or issue a quote before your booking is final.
4.2 Quotes are based on the information you provide (property size, scope, condition, add-ons, lawn size, access, etc.). If details change or were inaccurate, pricing and/or time required may change.
4.3 A booking is only confirmed once:

  • we confirm the slot in writing; and

  • you pay the required deposit (see clause 5).

5) Pricing, deposits, and payment

5.1 We operate on a transparent pricing model with a 50% deposit upfront, and the balance due on completion.
5.2 Deposit payment is made via EFT to the bank details we provide (as shown on our booking page / invoice).
5.3 The remaining balance is payable on site after completion, including via our Yoco card machine (or another agreed method).
5.4 If you do not pay the deposit timeously, we may release the slot to another client.
5.5 Late payment: if the final balance is not paid on completion (without prior agreement), we may:

  • charge reasonable admin/collection fees; and/or

  • withhold future bookings until the account is settled.

6) Cancellations, rescheduling, and refunds

We understand plans change. Our cancellation rules are designed to be fair to both the client and our team.

6.1 Rescheduling by you

  • More than 48 hours before the booking: reschedule at no charge (subject to availability).

  • 24–48 hours before: we may charge an admin/rebooking fee and/or convert part of the deposit into a booking credit.

  • Less than 24 hours before: the deposit may be forfeited (or retained as a booking credit at our discretion).

6.2 Cancellation by you

  • More than 48 hours before: deposit refunded or kept as a booking credit (your choice), less any non-refundable bank fees.

  • 24–48 hours before: deposit may be partially refundable or converted to a credit.

  • Less than 24 hours before / no-show: deposit is generally forfeited.

6.3 Access/no-show
If our team arrives and cannot gain access within 15 minutes, or cannot perform the work due to issues under your control (no keys, no permission, no utilities, unsafe conditions, etc.), we may treat it as a late cancellation and charge up to the full booking value.

6.4 Rescheduling by us
We may need to reschedule due to events outside our control (e.g., severe weather, illness, load shedding impacts, emergencies). In such cases, we will offer:

  • the next available slot; or

  • a deposit refund if no alternative is acceptable.

7) What we provide (and what we don't)

7.1 Our team arrives with the cleaning supplies and tools required for most standard cleaning work.
7.2 Unless agreed in writing, services exclude:

  • hazardous waste removal;

  • pest control, mould remediation, biohazards;

  • construction rubble removal;

  • heavy outdoor clean-ups beyond normal lawn clippings;

  • any specialised restoration services.

8) Client responsibilities (very important)

To deliver a safe, high-quality service, you agree to:

8.1 Accurate info: Provide accurate details about the property, access, and scope.
8.2 Access: Ensure our team can access the premises at the scheduled time (keys, gate codes, parking, body corporate rules, etc.).
8.3 Utilities: Provide access to water and electricity (unless otherwise agreed).
8.4 Pets: Secure pets and inform us of any animal-related risks.
8.5 Valuables: Put away cash, jewellery, small electronics, firearms, and fragile/high-value items. We are not responsible for missing items that were left unsecured.
8.6 Health and hazards: Disclose hazards (mould, pests, bodily fluids, needles, aggressive animals, unstable surfaces, etc.).
8.7 Supervision: You may choose to be present, but if you're not, you confirm that we are authorised to perform services and that instructions are clear.

9) Service standards and quality checks

9.1 We follow a structured approach and quality-check our work.
9.2 If you are unhappy, you must notify us within 24 hours of completion (with photos where relevant). We may, at our discretion, offer a reasonable remedy such as a touch-up/re-clean of the missed area.
9.3 We do not offer refunds for:

  • issues caused by pre-existing damage, stains, wear and tear;

  • results limited by surface condition/materials;

  • outcomes affected by poor maintenance, heavy build-up, or undisclosed conditions.

10) Breakages, pre-existing damage, and limitation of liability

10.1 Please tell us about any fragile or unstable items/surfaces before we start.
10.2 We are not liable for:

  • pre-existing damage (cracked tiles, peeling paint, loose fittings, damaged grout, warped wood, etc.);

  • normal wear and tear;

  • discoloration or deterioration due to age, sunlight, moisture, poor ventilation, or prior chemical use.
    10.3 If our team causes damage due to negligence, our liability is limited to reasonable repair or replacement at our discretion, and in any event limited to the value of the relevant service line item (or the total booking value, whichever is lower), unless South African law requires otherwise.
    10.4 We are not liable for indirect or consequential losses (loss of profit, business interruption, etc.), to the extent permitted by law.

11) Laundry add-ons (if selected)

11.1 Laundry services are provided as an add-on only if selected and agreed.
11.2 You accept normal laundry risks (shrinkage, colour run, fabric wear, missing buttons, etc.), especially where care labels are absent or ignored.
11.3 We do not provide dry-cleaning services unless explicitly agreed in writing.

12) Lawn neatening terms

12.1 Lawn neatening includes mow, edge trim, tidy sweep, bag, and removal of green waste, subject to the standard bag allowance.
12.2 Excludes (quoted separately): weed pulling, pruning, landscaping, and heavy clean-ups.
12.3 If the lawn is overgrown, wet, or produces more than the standard bag allowance, additional bags are charged at a set rate or quoted.
12.4 We may reschedule lawn services for safety/quality reasons due to heavy rain or unsafe conditions.

13) Safety and right to refuse work

We reserve the right to refuse or stop work if conditions are unsafe (aggressive animals, threats, hazardous materials, structural hazards, harassment, etc.). If we must stop for safety reasons within your control, you may still be charged for time spent and/or the booking value.

14) Promotions and discounts

Any promotion or discount is valid only for the specified period and may be withdrawn or changed at any time.

15) POPIA privacy, cookies, and data processing

See our Privacy Policy.

16) Intellectual property

All website content, branding, and materials belong to Dust & Done (or licensors). You may not copy or reuse without written permission.

17) Changes to these Terms

We may update these Terms from time to time. The latest version published on our website applies from the date shown at the top.

18) Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. We'll try to resolve disputes amicably first. If unresolved, the matter may be referred to the appropriate South African forum/court with jurisdiction.